: Locate the file named profile.dat inside that unique ID folder and delete it. Disable Cloud Sync :
: Once you verify the game loads correctly, you can exit and re-enable cloud sync. If prompted, choose to use your local save to overwrite the cloud version. Alternative Solutions Check Antivirus/Security
Windows Controlled Folder Access is the leading cause of this error. It locks down the Documents folder, preventing the game from saving or reading your profile.
Running the game with administrative privileges can sometimes resolve issues related to file access.
Shadow of the Tomb Raider utilizes a proprietary save system managed via the Steam Cloud API. Unlike legacy systems that stored profiles in the root game directory, modern implementations store user data in the AppData roaming folders to facilitate cross-system play and version control. shadow of the tomb raider failed to load profile
Scroll down to and click Manage Controlled Folder Access .
Discrepancies between your local save files and the cloud backup (Steam Cloud, Epic Games Cloud, or Xbox Live/PlayStation Network).
Security software blocking the game from accessing the Windows Documents folder.
: Right-click the game's executable ( SOTTR.exe ) in the installation folder, select Properties > Compatibility , and check Run this program as an administrator . : Locate the file named profile
Xbox separates your actual game progress saves from your profile configuration saves. Press the Xbox button and navigate to .
Only download these from trusted sources. Scan for viruses. Use only to extract backup data, never to modify online leaderboard profiles.
The error in Shadow of the Tomb Raider
Understanding the root cause of the error helps prevent it from happening during future play sessions. The three most common triggers include: Shadow of the Tomb Raider utilizes a proprietary
By following the steps in this guide—from the initial backup and primary fix to verifying game files and checking system settings—you have a high chance of retrieving your save progress. If all else fails, reinstalling the game serves as a final, clean-start option. Now, go back to the jungle and finish what you started!
Shadow of the Tomb Raider "Failed to Load Profile" Error: Causes & Fixes
Copy all files from your and paste them into the new profile folder , overwriting everything. Additional Troubleshooting
: If OneDrive is syncing your Documents folder, it may move your save files to the cloud and out of the game's local reach. Try pausing OneDrive or setting the SOTTR folder to "Always keep on this device". Verify Game Integrity Steam Verify Tool to ensure no core game files are corrupted. Xbox Console (Save Backups)
: Some users report this error is linked to specific GPU driver versions. Try updating to the latest version or rolling back to a stable one from a few months prior.