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The client computer is not properly configured to connect to the license server, or network barriers (like firewalls) are blocking the connection. Troubleshooting & Resolution Steps 1. Verify SPLM Installation and Setup
To prevent Error 7502 from recurring and ensure smoother operation of your CADWorx software, adopt these best practices:
. This usually signals a complete failure of the license handshake. If reconfiguring SPLM doesn't work, technical support typically requires the Hardware Lock Error Log
Open the utility on the user's workstation. cadworx splm error 7502
If the ping fails, check your network cables, Wi-Fi, or VPN connection.
Set administrative alerts 30 days before your Intergraph license certificates are scheduled to expire.
If the port test fails, open the Windows Defender Firewall on both the server and workstation. Create an allowing TCP traffic through the designated SPLM port. 4. Refresh the License Seat via SPLM Dashboard The client computer is not properly configured to
To help pinpoint the exact fix for your team, please let me know: Is this happening to or all workstations ? Are you using a local office network or connecting via VPN ? What version of SPLM are you currently running? Share public link
The client machine cannot ping or reach the license server machine.
If you are transitioning versions, ensure the old version is fully uninstalled before setting up the new one. Still Stuck? This usually signals a complete failure of the
Are you seeing this on or across the whole network? Have there been any recent server or network changes ?
Understanding and Fixing CADWorx SPLM Error 7502: A Complete Troubleshooting Guide
The license service on the host computer can stall or freeze, ignoring incoming client seat requests. Log into the license hosting server. Open the app utility ( services.msc ).
If it is stopped, right-click it and select . If it is already running, right-click and choose Restart . Step 2: Check Network and Firewall Rules
Check the column. If it is blank, right-click the service and select Start .