– Ensure the dongle is plugged directly into a USB 2.0 port (not a USB 3.0 port). Try unplugging and replugging the device. If the computer does not react, test the dongle on another computer. If it remains unrecognized, contact support for a replacement.
This approach is the simplest and most straightforward, as the license file is physically bound to the dongle and requires no manual file management.
— Under License Manager, select Update License File . Verify that your .cmlic license file is present in C:\ProgramData\Dionex\Chromeleon\ . chromeleon license file
— Verify the Pal Location entry in the [License Server] section of CmLicSrv.ini: "5" is correct for dongles, while "1" corresponds to hard-protect modules.
: Licenses can be "deactivated" on one machine and moved to another, provided you have the original initialization codes or the physical dongle. Thermo Fisher - Technical Documentation – Ensure the dongle is plugged directly into a USB 2
Chromeleon uses a modular licensing structure. Your license file can include various base and optional capabilities, including but not limited to:
I can provide specific step-by-step instructions to get your laboratory back online. If it remains unrecognized, contact support for a
Solutions:
You must generate a new license request file from the new computer and submit it to Thermo Scientific support to receive an updated license file tied to the new hardware ID. Best Practices for License Management and Compliance
Your user account does not have permission to access the client license.